HP laptop not connecting to Lenovo monitor

[tlhubbs17]

I am having the same issue trying to connect my monitor to laptop:

• What is the exact model for your computer?  Lenovo MP1VAW0Y
  Machine Type Model:81QG000DUS
• What is the operating system you are using? Windows 10 1909 64 bit
• Have you tested the monitor on a different computer?  Yes
• Have you tested the HDMI port with a different monitor or a TV?  Yes
• Have you performed any troubleshooting steps before posting?  Yes

I get an error message on the HP monitor that the Input Signal Out of Range and also to change Mod to  1440x900 60 Hz 

I cannot get the Lenovo to find the monitor, it simply keeps saying Didn't dectect another device.

[The_Fossette]

@tlhubbs17

I recommend you contact support and they will assist you with the available service options for your monitor.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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