01-26-2020 09:48 AM
Hi, I also have been having problems with the fans on my laptop (HP Spectre x360 - 15 -df0004na).
It is just over one year old and the fans will no longer run. I am not getting any error message and I have downloaded the program you recommended and both fan speeds are 0 RPM. I was initially thinking it may be a software problem as sometimes (before the fans stopped working entirely) when I started the computer, the fans would take a few minutes to kick in and turn on, when they should have been, as the computer was getting quite hot.
I really doubt that is could be a build up of dust as I have always taken great care to prevent this, however i probably will give it a go at cleaning it anyway.
As far as I know, the fans are not configurable on my laptop.
I would be grateful for any insight you may have on this issue.
01-28-2020 05:40 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the fan is not working on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
Apart from cleaning the fan, I recommend you update the BIOS and the graphics driver on the computer and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
01-29-2020 01:22 PM
Hi, thanks for the reply but unfortunately I have just tried all of these and the fans will still not work. However, I also used the HP PC hardware diagnostics software and no faults showed up so I am unsure what the problem may be still.
02-04-2020 09:16 AM
I recommend you contact support as this looks like a hardware issue. They will further investigate the issue and suggest the best possible solution.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee