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‎09-20-2019 02:20 PM

HP Recommended

I have the same problem with my HP Pavilion 15z-aw000.  Not only has the keyboard bulged but has bulged to the point of cracking the keyboard at the top of the power button.  It will no longer close completely either.

 

This is not only a design flaw but a serious defect.

 

 

4 REPLIES 4

‎09-23-2019 04:52 AM

HP Recommended

Hi @ladamsel

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎09-23-2019 10:29 PM

HP Recommended

LaDamsel - I'm so sorry to hear you have the same problem.  HP finally sent me a new battery but Best Buy wouldn't install it with the obvious toxic swelling under the keyboard.  Said it would be about $300 to  send it out to a 3rd party.  I bought a new ASUS laptop for less money,  I'm enjoined from saying anything negative about HP so I'll just say, "They're the greatest!"

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‎10-31-2019 01:47 PM

HP Recommended

HP did not want to take care of what appears to be a design defect.  I have always bought HP laptops but I have to say this will be my last.  I plan on purchasing a new laptop during the holiday sales and I guarantee you that it will NOT be a HP product.

 

 

 

 

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‎10-31-2019 02:58 PM

HP Recommended

ladamsel - 

 

I completely understand and concur.  I bought a laptop cooling pad for ~ $23 to stave off any overheating situation with my ASUS.  Happy with it.  https://www.amazon.com/TeckNet-Cooling-Portable-Powered-Notebook/dp/B016CL2DE6 .

 

Good luck and Happy Holidays!

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