reinstall audio drivers

[sameklund]

I've had the same issue after having a windows update yesterday. Sound is only working for me when using Bluetooth headphones. Neither built in speakers or headphone jack are working. In device managers there is no output driver in audio input/output only the Microphone input. My headphones when plugged in used to run off realtek but I can not find this in the device manager now. Tried reinstalling it to no avail. There is also a warning next to Intel High Definition Audio under other devices. This however on its properties has no drivers for it and is showing code 28. Tried all the usual update drivers, sound checks, troubleshoots, driver uninstalls and restarts but nothing seems to be working.

This is on a HP Envy 13-aq0000na. Windows 10, Version 2004, OS Build: 19041.388

[Riddle_Decipher · Accepted solution]

@sameklund Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?

If not, here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video and game controllers.

Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.