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‎09-24-2024 03:46 PM

HP Recommended
Product: HP ENVY - 17m-ce0013dx
Operating System: Microsoft Windows 10 (64-bit)

The battery in my laptop was bulging badly so a local technician opened the case and removed the hard drive for me. When I took it to Best Buy to have the files transferred to my new laptop, they said they didn't have a machine that would read my drive because it was an Optane drive. Do Ihave any options to recover the files or is all my data lost?

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Accepted Solutions

‎09-24-2024 03:59 PM - edited ‎09-24-2024 03:59 PM

HP Recommended

If you still have the notebook they took the drive out of, and it has the power adapter, the only way I know of would be to install the drive back in the notebook and copy the files off of it.

 

It should work with just the power adapter.

 

If not, then you are most likely out of luck unless your files are worth several hundreds of dollars or more to try and recover by a PC repair facility that specialized in data recovery and may have equipment to support the Intel Optane drives.

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1 REPLY 1

‎09-24-2024 03:59 PM - edited ‎09-24-2024 03:59 PM

HP Recommended

If you still have the notebook they took the drive out of, and it has the power adapter, the only way I know of would be to install the drive back in the notebook and copy the files off of it.

 

It should work with just the power adapter.

 

If not, then you are most likely out of luck unless your files are worth several hundreds of dollars or more to try and recover by a PC repair facility that specialized in data recovery and may have equipment to support the Intel Optane drives.

1 person found this reply helpful
Was this reply helpful? Yes No
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