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‎12-05-2021 12:43 PM

HP Recommended
Product: 17-by2075cl
Operating System: Microsoft Windows 10 (64-bit)

My devices list shows this-

Realtek RTL8821CE 802.11ac PCIe Adapter 12/01/2021
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

Category:
1 person had the same question
4 REPLIES 4

‎12-05-2021 05:25 PM - edited ‎12-05-2021 05:25 PM

HP Recommended

That is the wifi card and it may have gone bad. I would suggest a diagnostic test of it in the UEFI diagnostics. Tap esc as you power on then F2 and find the wireless diagnostic test. Run it and report results. 

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‎12-08-2021 05:20 AM

HP Recommended

it doesn't work.

 

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‎12-08-2021 08:48 AM

HP Recommended

How so?

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‎12-08-2021 01:08 PM

HP Recommended

My wireless connection wasn't working and I was getting a red flag when I checked the adapter in device manager. Suddenly today the red flag is gone and I'm connecting wirelessly. I tried shutting down, starting up pressing esc and then F2, but when I did it said I needed to download the latest version of Hardware Diagnostics and it wouldn.t let me.  

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