06-01-2020 02:21 PM - edited 06-01-2020 02:38 PM
I already had several problems with my notebook, including a long time ago, after losing all the data that was on the HD, I contacted HP support and they sent me the disks for system restoration. However, they didn't inform me of a recall for the Intel chipset. Now the problems of slowness, crashes and blue screens have increased, so I looked for possible resolutions in forums and I found a reference to an HP recall due to a problem with the Intel Sandy Bridge P67 and H67 chipset (HP document c02712015) due to replacement of HP paths I just found this document in cache. I also found some articles on this subject: https://www.crn.com/news/components-peripherals/229201161/hp-dell-others-offer-refunds-to-customers-... , https://news.softpedia.com/news/How-to-Find-Out-if-Your-Sandy-Bridge-Motherboard-Is-Affected-by-Inte... , https://www.anandtech.com/show/4143/the-source-of-intels-cougar-point-sata-bug , https://newsroom.intel.com/news-releases/intel-identifies-chipset-design-error-implementing-solution... , https://blogs.intel.com/technology/2011/01/chipset_design_flaw/#gs.7r6ntp
In the articles it talks about recall and in the HP document too. In the HP document it says the following: If your HP computer is serviced for a different reason after April 15, 2011 and has the affected part, HP will also replace the affected part with an updated part to resolve this issue. What is my case, as I'm unable to contact HP because my product warranty has expired, do I need to know how to proceed in order to be able to contact HP to address this matter? Thankful.
06-02-2020 08:16 AM
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06-02-2020 11:34 AM - edited 06-02-2020 11:37 AM
Thanks for your help, but so far I haven't yet received a private message from an identified HP contact. After the identified HP contact contacts me via private message I will click on accept solution. Have a nice day! Thanks!
06-02-2020 04:52 PM
Thanks for your help, but so far I haven't yet received a private message from an identified HP contact. After the identified HP contact contacts me via private message I will click on accept solution.
Have a nice day!
06-09-2020 12:05 PM
I received a private message from Jeff Christopher and I have already replied to it with the information he requested, but so far I have not been able to contact HP and they have also not solved my problem. I'm still waiting for a solution.
06-19-2020 08:40 PM
So far nobody has solved my problem, I see that there is a total neglect on the part of HP with its customers. The after-sales service is terrible, as already reported on the forum by other customers! They prevent the customer from contacting the company, they make it as difficult as possible.
06-24-2020 02:43 PM
Hi @JeffHelp, What needs to be defined is if a recall program for my notebook has really been opened, as I already proved that it was opened, so doing what is written in the document HP c02712015, in this document does not say anything about service life! In the HP document it says the following: If your HP computer is serviced for a different reason after April 15, 2011 and has the affected part, HP will also replace the affected part with an updated part to resolve this issue. I had already informed you all the data and until now you had not told me that, even said that you had forwarded my case to the team in my region and now you are going to tell me that the life of my equipment is over? It is a lot of dishonesty! If they do not comply with their programs and documents, I will never again buy HP products in my life, it was a big disappointment for me! Have a nice day!