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‎11-15-2023 09:35 AM - edited ‎11-15-2023 10:02 AM

HP Recommended
Product: HP ZBook Studio 16 inch G10 Mobile Workstation PC (7C9K9AV)

On November 7th, I received an empty box sent by HP. After packing my laptop for repair, I delivered it to FedEx on the same day. On November 13th, I checked the shipment status with the tracking number and found that my package had been successfully delivered and signed for. However, on November 14th, I received an email from HP stating that they had not yet received the shipment I sent. I am unsure whether this is an automated response from the AI system, but in reality, they have received my computer; it's just that HP has not updated its status promptly, or there may be an issue with my shipment. Thank you.

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1 person had the same question
1 REPLY 1

‎11-15-2023 10:03 AM

HP Recommended

The issue has been resolved. Thank you.

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