Received error code in short DST check

[Businesschild]

Here's an elucidation of my issue:

• For quite a few weeks, my laptop started running slow unexpectedly. No driver or windows updates, no applications installed, nothing. When I'd boot up, just like a sequence, explorer would crash, launch taskmgr, and then restart explorer.
• So I decided to check for driver updates, windows updates and as expected everything was up-to-date
• I somehow doubted there was some issue with the disk and randomly launched Crystaldiskinfo and it showed caution, indicating a pending reallocated sector count of 1. That's not a thing to be too afraid of, as that will be nullified when it's overwritten, but that's not the thing and I don't have great belief in SMART, as the HDD manufacturer simply uses different ways to hide away the reality of the HDD. So yeah, I ran a chkdsk and it reported that everything was fine. That's kinda obvious because the OS contacts the HDD and the HDD simply hides away the bad sectors.
• So let's do some deep digging. I ran HD Tune and AOMEI disk checks and they detected 8 bad sectors, but that's not a big deal, is it?
• Then the thing I ran a while ago was a DST check (extensive and short) from the UEFI Diagnostics and yeah, there's the error detected, as both the tests failed!
• And that's where my knowledge ends, and we need some help from the HP people for their own error code definitions. Here, below is the error code (24-Digit):
  • QC71WW-6Q79AV-MFPWXF-60WS03

Now hopefully, someone can write the rest of my story (and help me out!)

Regards,

Sayan

[iomare]

Hi Sayan,

You need to replace the drive. If you can still boot into Windows you should backup all your important files as complete failure could be imminent.

So what you need is a 2.5" SATA3 hard drive (max 2TB because of thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

On page 49 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c03939658

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-pavilion-15-e000-notebook-pc-series/5355006/model/5389907/pr...

 I recommend to install HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Hope it helps,

David

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