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- HP Community
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- Notebook Hardware and Upgrade Questions
- Recent Order on Status of "Waiting Stock"

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09-27-2020 11:19 AM - edited 09-27-2020 12:00 PM
Hello,
I don't understand this issue that seems to be rampant throughout HP sales. Just made an order today for the product listed, which was clearly in stock as I was able to add it to my cart and checkout, and my order was accepted and processed (but the payment still has not been deducted). This was 8 hours ago and the status of my order still remains on the status of "Waiting Stock". Also says estimated delivery in 2 days.
I have not been contacted regarding what this even means or why this seemingly means the product is out of stock. I sincerely hope this is some error as I refuse to wait weeks for something that could be the result of poor sales and website management.
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Accepted Solutions
09-27-2020 11:59 AM
I understand your frustration.
Our Community is not in a position to answer, comment, or resolve questions about shopping.
We simply don't have any connection or influence with the HP Store in any region.
That said,
If you have not done so, please do contact Customer Service at your regional Store.
For example,
New Product? Need Help? HP Online Store – USA – Customer Service
- Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the website and click the Flag to change regions.
Customer Service
Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
OR
Select a subject type
OR
Select a subject type
OR
Select Home and Home Office products > (Next) Select the type of order / information you seek
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
09-27-2020 11:59 AM
I understand your frustration.
Our Community is not in a position to answer, comment, or resolve questions about shopping.
We simply don't have any connection or influence with the HP Store in any region.
That said,
If you have not done so, please do contact Customer Service at your regional Store.
For example,
New Product? Need Help? HP Online Store – USA – Customer Service
- Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the website and click the Flag to change regions.
Customer Service
Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
OR
Select a subject type
OR
Select a subject type
OR
Select Home and Home Office products > (Next) Select the type of order / information you seek
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .