Recently Purchased Refurbished HP Spectre x360 Warranty Coverage?

[Aed97]

Hello all! 

I have just recieved the HP Spectre X360 13-4003DX purchased from http://www.adorama.com/IHPL0Q51UAR.html

and I wanted to ask a few questions about what kind of things are covered in the Refurbished 90 day HP warranty. 

I  understand it's a used device but are any sort of dents/scratches covered under the warranty? There are a couple scratches on the screen which you can't really notice when the screen's on but when it's off you can easily see them. There are a couple knicks on the sides and small dents on the underside. Nothing major, certainly something I can live with  but I was just curious. 

I have noticed there seems to be a dead pixel on the screen as well, is there anything I can do about that? 

And then for some reason the fan is running considerably loud, louder than my old dv6 that have running right next to it. I don't know if that's a malfunction in the fan itself or that's just how it runs. 

My last question/problem that I'm experiencing is with the hinge itself, it seems very loose in that whenever I lightly place the laptop on my lap the screen simply falls down it doesn't seem to have any rigidness to it. Even when placed on a table for exaple using the touch screen can be quite annoying as it tends to bounce around on my every touch. Is there a way I can tighten this? 

I figured since I was buying refurbished all the problems would be worked out but it doesn't seem to be that way. 

[Mrstenter · Accepted solution]

Hi @Aed97 ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I would contact the seller as there seems to be an issue with the system.

If that does not help, please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

They will be happy to assist you immediately. Thanks.

[Rolly888]

ive used laptops for many years and normally you can plug it in while using the laptop but my newly bought refurbished hp spectre x360  overheats and shuts down after plugging in for just a few seconds or minutes. 

I went to the local hp service center and they claim my warranty has expired on 3-22-2016 which is ridiculous because i bought the laptop on april 2016. besides , the price i paid was a ridiculous US$1150.  i should have just bought a Macbook Air. 

i also have the same issue with the fan, which is not normal. the fan should only turn on automatically when the cpu gets hot from a lot of power hungry apps and softwares. example watching high definition online videos, etc.

but this laptop is defective, the fan turns on when it goes online. For some reason, when the windows update is running, the fan turns on at full speed, draining the battery and overheating the cpu.

even the local hp repair center didnt know how to fix it. I paid $120 to have it repairs. They claim to have changed some parts in the laptop because i couldnt charge it.  after taking it home, the laptop still constantly overheats. 

the swivel is so loose

my unit is HP SPECTRE x360 convertible 13

product number L0Q51UAR

serial number  (removed content)

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