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‎08-19-2024 11:13 AM

HP Recommended
Product: HP Notebook - 17-by0062cl
Operating System: Microsoft Windows 10 (64-bit)

The laptop would not recover using the system recovery options and the recovery partition.

Is there a way to re-create this partition now that I have installed windows from a USB installation?

 

I do not see options to download a tool to recreate the recovery partition in the event that the hard drive was replaced or had become corrupt.

Category:
7 REPLIES 7

‎08-19-2024 12:22 PM

HP Recommended

Yes your system has cloud recovery download the cloud recovery app from the Microsoft store area you will need your product ID including the country code and a serial number

 

  • Driver-Storage (14)

  • Firmware (8)

  • Software (1)

  • Software-HP Cloud Recovery (1)

    HP Cloud Recovery Tool (Windows 10 and 11)

    The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

    Download tool here  Microsoft Store

    For further information about this tool, click on the following link.
    Learn more

 

32gb memory and about an hour.   I assume you have backups because the disk will be cleaned.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎08-19-2024 12:48 PM

HP Recommended

I did try to use the cloud recovery app it will NOT take the product ID, and will not let me continue any further.

It just says the product ID is not valid. Does that mean I need to have the rest of the information filled in? I believe that was greyed out as the product ID was not accepted.

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‎08-19-2024 03:02 PM - edited ‎08-21-2024 03:48 PM

HP Recommended

Get the latest HP support assistant 

When you run it it will provide a product id and a serial number as soon as the device is selected (if more than one HP device)

 

See if it matches what your label has. Some laptops with plastic bodies the serial number is impressed on the bottom of the case

 

If you go to the below site and enter your serial number you may find more information about how your system was put together and the parts that make it up

https://partsurfer.hp.com/

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎08-20-2024 12:25 PM

HP Recommended

Yes, I had the latest assistant on there, it still would not take my product number.

4BV57UA#ABA

 

Does that work for you on your cloud recovery app?

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‎08-29-2024 10:14 AM

HP Recommended

BeemerBiker, did you get a chance to test if that product number works for you?

I cannot get it to accept the product number.

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‎08-29-2024 10:28 AM

HP Recommended

HPCloudRcvry.png

 

No. It did not work.

Try using System Info to verify the System SKU. 

 

System SKU is identical to the product number.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎08-30-2024 09:18 AM

HP Recommended

What I typed IS the number etched into the back cover.

Why in the world would the tool not recognize that number? Also, why wouldn't the tool just search for the number when what we type in "doesn't match" what the tool thinks it should be?

 

I don't have the laptop currently to re-test your idea.

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