Refund or Change of defective HP Product under warranty

[abiodunafoo]

If I still have a warranty on my HP product and I just discovered a defect in the product, can I ask for a change of the product?

[Nirvana_95]

Hi @abiodunafoo 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

Since you are facing issues with your system and it is under warranty, we can look into it and if any part replacement is required, we can help you replace it.

To begin with, could you please let me know the issue you are facing with your HP Notebook - 15-Dw1202nia? Please elaborate on it so that I can assist you further. 

Also, let me know from when are you facing this issue?

Did you make any hardware or software-related changes to your system?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[abiodunafoo]

@Nirvana,

Thanks for your response. Since I bought my HP Notebook - 15-Dw1202nia laptop, I noticed that the drive or maybe processor has been very slow. According to the product description, the processor is intel celeron 1.1Ghz base and could be up to 3.2 Ghz,  Whenever I try to, the videos would not load images and in fact, opening mails and other documents on the system takes forever.  I don't think it should be difficult using the laptop to watch Youtube videos. Whenever I try to watch any video on youtube using a strong wifi, it slows down and does not eventually give any clear video. Either the video keeps breaking or the images does not show while you only heard the sound. Something is awkward about the laptop.

[Nirvana_95]

Thanks for your response.

• May I know from when are you facing this issue?
• Did you make any hardware or software-related changes to it?
• May I know if it happens while using only the internet using applications? 

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=computer-slow 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[abiodunafoo]

Hi Nirvana,

In response to your questions, find my response in upper case.

• May I know from when are you facing this issue? SINCE I STARTED USING IT IN MARCH.
• Did you make any hardware or software-related changes to it? I ONLY DOWNLOADED MICROSOFT WORD PACKAGE
• May I know if it happens while using only the internet using applications? THE LAPTOP PROCESSOR IS VERY SLOW. IT IS MORE CONSPICUOUS USING THE INTERNET.

Hoping to hear from you,

Abiodun

[Nirvana_95]

Thanks for your response.

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=computer-slow 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @abiodunafoo

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!