Refund

[AArrigoni]

I have requested a refund for an Omen laptop that I ordered and paid for but was not delivered, due to a customs issue (starting Dec 21) with FedEx that HP still has not resolved. I was told that I would receive an email confirmation within 24-48 hours of my refund request. I have still not received the email.

This has been going on for over two weeks with no progress despite 3 phone conversations with customer support. 

[Deep_World]

Hi @AArrigoni,

Welcome to the HP Support Community!

Thanks for reaching out!

we sincerely apologize for the delay and the inconvenience this situation has caused. We appreciate your patience and thank you for giving us the opportunity to address this matter properly.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World