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‎11-14-2020 09:19 AM

HP Recommended
Product: Hp spectre x360
Operating System: Microsoft Windows 10 (32-bit)

Hello,

I recently bought a spectre x360 Ice lake. And it turned out to be a refurbished unit. I just want to know if it has been refurbished by HP itself or any third party. How do I know?

 

Thank You.

3 REPLIES 3

‎11-14-2020 10:08 AM

HP Recommended

@Hamza_Gurmani 

IF you did not buy it directly from HP, then it has been refurbished by some third-party -- and that is important because that means any warranty is provided ONLY by that third-party, not by HP.



I am a volunteer and I do not work for, nor represent, HP
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‎11-14-2020 11:38 AM

HP Recommended

If the laptop is HP refurbished, the serial number will have an "R" at the end both on the sticker and also in the BIOS. 

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‎11-14-2020 01:50 PM

HP Recommended

It has a R before the # in system Sku. That means it is refurbished by HP itself. Thank you for your help

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