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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Welcome to our HP User Forum!
It appears you have a refurbished laptop: the "R" in 20J11UAR#ABA gives it away.
Please be advised that a refurbished laptop is not necessarily any less than an original laptop. They are usually priced (much) cheaper, and that is one reason people buy them.
You could also go here: https://support.hp.com/my-en/product/hp-laptop-pc-14-d2000/36683214/model/38322794/manuals, and click on "Check warranty status" fill in the requested fields -this should provide additional information.
You could also type System Information in your Windows search bar, left click on the System Information App, and check what it says to the right of "System SKU":
Hope this was useful.
Kind Regards,
NonSequitur777
HP Recommended
Welcome to our HP User Forum!
It appears you have a refurbished laptop: the "R" in 20J11UAR#ABA gives it away.
Please be advised that a refurbished laptop is not necessarily any less than an original laptop. They are usually priced (much) cheaper, and that is one reason people buy them.
You could also go here: https://support.hp.com/my-en/product/hp-laptop-pc-14-d2000/36683214/model/38322794/manuals, and click on "Check warranty status" fill in the requested fields -this should provide additional information.
You could also type System Information in your Windows search bar, left click on the System Information App, and check what it says to the right of "System SKU":
Hope this was useful.
Kind Regards,
NonSequitur777
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