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‎07-11-2023 02:13 AM

HP Recommended

Just registered with the MyHPSupport portal, unfortunately I am unable to complete the profile.  Says "User is deactivated".  Can't fill out the profile.

 

Any help would be appreciated.

 

chris22212_0-1689063177819.png

 

Category:
1 person had the same question
6 REPLIES 6

‎07-11-2023 08:47 AM - edited ‎07-11-2023 08:49 AM

HP Recommended

Are you are aware that the MyHPSupport registration and account is for businesses only?

 

Were you employed with a business that had you as an account user?

That would account for the User is deactivated.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎07-11-2023 08:53 AM

HP Recommended

Yes, I'm aware - that's why I'm registering.  It's a fairly new account.

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‎07-11-2023 12:03 PM

HP Recommended

Ok.

 

If user is deactivated, it means you already have a profile.

 

You will need to select an in-warranty product to see what options the portal presents you with.

 

Let me know how that goes.

 

You might also find this email address helpful.

MyHPSupportHelp.AMSEnglish@hp.com

 

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎07-11-2023 10:28 PM

HP Recommended

Hi @chris22212,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎07-14-2023 04:46 AM

HP Recommended

Thanks for the help, got sorted via support.

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‎07-14-2023 04:46 AM

HP Recommended

Thanks for the help, got sorted via support.

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