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‎06-08-2022 02:28 PM

HP Recommended
Product: HP Pavilion x360 - 14m-ba013dx
Operating System: Microsoft Windows 10 (64-bit)

I have reinstalled Windows 10 on my HP Pavilion x360 - 14m-ba013dx and now have unknown drivers listed in my Device Manager. Support assistant will not detect and install them. Laptop is old and out of warranty so I am not paying for HP support.  I come here to find out if anyone has solution to find what drivers I need and to get them installed.

Product Number is:1KT48UA#ABA

TechieTommy67_0-1654719924589.png

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2022 02:31 PM

HP Recommended

Hi:

 

Please post the hardware ID's for the unknown devices so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

View solution in original post

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4 REPLIES 4

‎06-08-2022 02:31 PM

HP Recommended

Hi:

 

Please post the hardware ID's for the unknown devices so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

1 person found this reply helpful
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‎06-09-2022 02:52 AM - edited ‎06-09-2022 02:52 AM

HP Recommended

Thanks, you supplied me enough info to get the drivers installed in about 15 minutes. As soon as I read "...post hardware id..." in your reply, it was a head slap moment... I browsed the article,  TL;DR but got enough info to do the job. 😁  

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‎06-09-2022 06:42 AM

HP Recommended

You're very welcome.

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‎06-09-2022 06:58 AM - edited ‎06-09-2022 06:59 AM

HP Recommended

hello,

 

you should download all required drivers from here:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-ba000-x360-convertible-pc/15551162/m...

 

Please pay attention to the Windows 10 variant in the drivers description.

 

Too see what Windows 10 variant you are using, run the following command / [windows key] + r

winver

 

best regards

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