Remote access by HP Support

[TisMiiTip]

Dear HP friends and expert,

Recently I just get my new HP Pavilion and realize that my system was forced to have bit locker turning on, so, I file the case to consult the HP support. 

Somehow, after the long discussion and finally come to close the case, my HP notebook has been forced to upgrade the BIOS firmware..

I'm so surprised. I posess this HP since Jan 2022 and along the way until today, April 8, the HP support assitant application has never checked and get the s/w update. 

But today, right after the HP support close my case, my machine was forces to update the HP firmware pack -- SP139195, which has been lauched since 3/22 (about 3 weeks ago)  When I check the "Software Updates Settings" in the HP support application, it was set to automatically check for update every Friday (I'm quite sure I turn it off when I setup the h/w and s/w the first time and as mentioned it has never check for the update) 

It sounds redicirous but It cannot help that I feel suspicious whether the support has accessed my machine and set it . If anyone have explanation, please share. Thank you. 

[TisMiiTip]

Anyway, I just remove the remote access feature from my laptop just now. 

[Dilip_18 · Accepted solution]

Hi@TisMiiTip,

Welcome to the HP Support Community! I'd like to help!

I see you want to know if any one has accessed the HP Pavilion Laptop PC. I confirm that the HP support cannot get access until you grant access to the system. So do not worry as the updates are set automatically by default. 

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[TisMiiTip]

Thank you for your response.. 

So, the update is turned on by default, anyway, I turn it off until I can fully back up my Hardisk to avoid any loss or damage from the upgrade due to the bit locker.  In addition, I turn off the remote access as well .. . 

Hope HP would consider to furbish the machine with having the option to allow user to have autority to decide whether or not to have the harddisk encrypted.  This model is the first one that I brough with OS provide and I have to be forced to use the Bit Locker without my consent and awareness. Luckily that I accidentally notice that the Bit Lock is on, so that I have immediately back up my h/d key...  In addition, for those firmware/hardware layer update, I hope that HP should not force the update... the critical/mandatory update message would be put in the notification and allow user to select to update. DO not force!! Luckily that I do not lost my data just now. 

To HP friends, if you do not happen to know or notice that your h/d has the bit locker turned on, please check and back up you key. 

[Dilip_18]

Hi@TisMiiTip,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!