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‎05-10-2019 04:04 AM - last edited on ‎05-10-2019 08:07 AM by Retired

HP Recommended
Product: probook 4420s
Operating System: Microsoft Windows 7 (32-bit)

I have laptop Hp probook 4420s, s/n: [edited]. I installed the bios password, but i forgot.

Please, help me.

3 REPLIES 3

‎05-10-2019 07:17 AM

HP Recommended

Hi:

 

You will have to contact HP technical support for assistance with obtaining a SMC.bin file for your PC.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Worldwide business PC phone numbers...

 

You can see if the phone number listed for your country is still valid to call them.

http://jp.ext.hp.com/lib/doc/manual/desktop/business_desktops/332630_007.pdf

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‎05-19-2019 07:13 AM

HP Recommended

I contact Hp support in VietNam, but they said: “Your Probook 4420 is old”.They are not support.

Can you help me contact with Your country’s Hp

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‎05-19-2019 07:16 AM

HP Recommended

I live in the United States.

 

I doubt you can call the USA toll free number for the United States to get assistance.

 

Furthermore, the new forum rules revised on March 1, 2019, prohibit us from providing any assistance with clearing BIOS passwords.

 

Please see the rules of participation at the link below, 4d.

 

 d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

If HP can't/won't help you, then you will need a new motherboard without a BIOS P/W to resolve the problem.

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