• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-19-2018 04:56 PM - last edited on ‎09-19-2018 05:04 PM by Retired

HP Recommended
Product: HP Pavilion 17-ar050wm
Operating System: Microsoft Windows 10 (64-bit)

I can't get the bottom cover off without breaking this thing. HP are you insane to make it this difficult? Video is a differnet machine. No optical drive  bay screw.

 

[edit]

1 person had the same question
5 REPLIES 5

‎09-19-2018 05:14 PM

HP Recommended

The only suggestion I can offer would be to read chapter 5 of the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c05541747

Was this reply helpful? Yes No

‎09-19-2018 05:26 PM - edited ‎09-19-2018 05:34 PM

HP Recommended

Thank you, Paul. Wrong model number. This is 17-ar050wm. No optical screw in center. This was a refurb and didn't come with a manual. I will look it up.

Was this reply helpful? Yes No

‎09-19-2018 05:27 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎09-20-2018 06:50 AM

HP Recommended

The HP support videos and user guide are not helpful. The bottom cover appears to release indendant of the optical drive but actually goes under the optical drive. I have been unsuccessful in removing either the optical drive door or the unit itself. It is totally ridiculous. I found another post wherein the user has the same problem.

Was this reply helpful? Yes No

‎05-17-2019 09:39 PM

HP Recommended

I have been looking for the same screw and what appears to be molded plastic is actually the Mylar screw cover that can be dug out with a pocket knife.

17-ar050wm optical screw17-ar050wm optical screw

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.