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‎12-31-2022 09:51 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0058wm
Operating System: Microsoft Windows 11

HP Pavilion Gaming Laptop 15-cx0xxx Windows 11 Bios InsydeH20 Rev 5.0 version F.28 Has PCIe Intel MEMPEC1J016GAH Optane drive and 2.5" solid state drive

Both show as Non-RAID Physical disks in BIOS / UEFI Devices There is no option to disable either in BIOS Running Intel Rapid Storage App shows Optane as disabled. The drive does not show up in windows explorer and shows as unformatted in disk management

From everything I see, this device is not being used for anything, but when I remove it and boot, I get a message that no OS is found. My ultimate goal is to add a new NVME drive but my immediate goal is to just remove this drive and still be able to boot. All information I have been able to find indicate I need to disable the Optane drive with Intel App, but it already shows as disabled. Any suggestions on what I need to do? Thank you

Category:
2 REPLIES 2

‎12-31-2022 10:31 AM

HP Recommended

@HudsonKane 

 

Its specs:

 

              https://support.hp.com/us-en/product/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020/document/c05997...

 

16GB Optane is on M.2 slot itself. You can remove physically after disabling the relationship between it and the main sorage device.  Please use the following Guide

 

               How to Disable System Acceleration with Intel® Optane™ Memory

 

Regards,

BH
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‎12-31-2022 11:29 AM

HP Recommended

Thank you very much for responding. I did see that article and the issue I am having is that the drive is already not listed as paired with the other drive. Please see attached screen shot. Thanks again.

optanedisabled.jpg

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