• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-29-2022 04:14 PM - last edited on ‎08-29-2022 05:12 PM by Retired

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000 (39H22AV)
Operating System: Microsoft Windows 11

Good afternoon maybe somebody can help I was on here not too long ago about an SD micro cards stuck inside my brand new HP Specter 360 two in one laptop well I've been trying to get videos and watching videos how to take the back cover off and it explains about pulling the plastic strip off of the one area on the back not both but it's confusing cuz the one strip is not coming off the way it shows it in the video cuz I need to get to that is the micro that's stuck inside so please any help would be appreciated this goes back from when somebody help me how to tried to get to the SD card any help will be appreciated thank you

Category:
4 REPLIES 4

‎08-30-2022 08:20 AM - edited ‎08-30-2022 08:24 AM

HP Recommended

Removing the bottom cover AFAIK involves removing four screws, not removing the rubber strips.

See the Maintenance & Service guide. (ch 5, pg 35)

http://h10032.www1.hp.com/ctg/Manual/c07856708.pdf

 

 

The smaller models, like my own Spectre x360-ap000 ultrabook require removing the rubber strips.

 

bottom_cover.png

 

What video are you watching?

I suspect it is not this one

 

 

I am curious as to why you did not follow the guide another member gave you in one of your previous posts.

 

Can you post a well lighted photo of the bottom of your notebook? From the images I have seen there are four screws there holding the bottom cover on.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎08-31-2022 02:30 AM - edited ‎08-31-2022 09:35 AM

HP Recommended

Good morning heres is the Model that i have this is off the Box i have for my labtop. maybe this will help? Just got it 3 months ago but just started using thank you 

PS here's a picture of the back I took it early this morning with the light on so it looks a little funny so please advise and also above is the specs and exactly the laptop I do have from the box please let me know thank you so much for your help

Lumii_20220831_113114006.jpg

 

my labtop Box infomy labtop Box info

Was this reply helpful? Yes No

‎08-31-2022 04:34 PM

HP Recommended

Maybe someone can help I was able to finally get the back off of this brand new HP I saw more videos but I was able to pop it off but the problem is in the pictures the SD card you'll see the little slot in the picture it's stuck inside the slot and you can't see it visually and when I turn into the side I don't see the SD card like it's inside somewhere please any help would be appreciated thank you here's a few pictures

20220831_181824_HDR_(1).jpg

 

20220831_181824_HDR.jpg

 

Was this reply helpful? Yes No

‎09-06-2022 07:01 AM - edited ‎09-07-2022 08:22 AM

HP Recommended

If you remove the yellow transparent insulation tape from the SD card slot can you see the memory card?

 

I am asking that because I can't see the sd card when I magnify the image.

 

Counting from the left the SD slot should be the one to the left of the green tag on the audio cable.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.