Repair center other than Best2serve?

[SP31170]

7 days agos, we ordered a repair to Best2serve (USB C). We live in France.

The laptop should have been collected within 48hrs.

This week, we've spent hours on the phone trying to understand what was the problem with them not initiating any logistics action but no way to get UPS collecting the device. 

With such a poor performance on the very first step of the process, we are considering to find another repair center.

We've raised the question of another partner to the after sales service of HP but not answer so far.

Can you recommend another repair center (HP partner)?

Thanks in advance.

[A_Gayathri]

Hi @SP31170 ,

Welcome to the HP Support Community

I understand you are facing an issue with your repair order. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[SP31170]

Hello Gaya1238,

we had already tried severals times the HP support phone number that you indicate.

It has not been helpfull at all.

Any other idea would be welcome.

Thanks in advance.