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‎02-02-2025 08:52 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169W3AV)

Hello. I am wanting to send in this item for repair. The screen is not closing

1 REPLY 1

‎02-05-2025 08:56 AM

HP Recommended

Hi @celston 

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

Also share an image of the laptop to understand the issue better.

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Vince_0406

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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