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05-23-2021 05:28 AM
Product: Envy 17T-S100CTO
Operating System: Microsoft Windows 10 (64-bit)
The arrow keys stopped working and after reinstalling the drivers to no avail I bought a new keyboard. The only problem is I cannot figure how to install it. I've changed keyboards, hardrives, ram, and many other things in laptops but I've never seen one like this. The keyboard does not seem to be accessible. If anyone out here has ever changed keyboards on the HP Envy 17T-S100CTO, please give me a few tips as to how to access the old one.
1 REPLY 1
05-26-2021 07:22 AM
Welcome to HP Support Community
I would like to help
As per the Service Guide: http://h10032.www1.hp.com/ctg/Manual/c05369368.pdf the Keyboard is not a customer replaceable part since you need to remove several parts to access the Keyboard
I suggest you contact HP Support in your region for assistance with the replacement
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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