Replace screen casing

[SWC7]

I have an HP Pavillion laptop model 15-bs015-dx.   The hinges on the screen became very hard to pivot and in trying to close lid, the case separated from the hinge on both sides and metal bracket broke.  Where can I buy a screen casing and new hinges cost effectively?

[Deep_World]

Hi @SWC7,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

We understand how frustrating it can be when the hinges become stiff and cause damage to the casing and brackets while trying to close the lid.

From your description, this does appear to be a hardware issue that will require replacement parts. 
 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World