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08-13-2020 06:29 AM
Product: HP15 da0326tu
Operating System: Microsoft Windows 10 (64-bit)
Recently I got an issue with my laptop, for this, the motherboard was changed by the authorized service center(laptop was in warranty), after 6 days I got the same issue(the issue is related to the motherboard), also in the meanwhile, the warranty for laptop has expired. Is there any warranty associated with the replaced motherboard? I had called the toll free number but was not provided with a satisfactory answer or explanation and was stuck in loop calls. Meanwhile, I had gone through Limited Warranty Documentation and came across this- You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required due to the manifestation of a defect in materials and workmanship within the Limited Warranty Period. HP will, at its option, repair or replace any component or hardware product that manifests a defect in materials or workmanship during the Limited Warranty Period if HP receives notice from you, the end-user customer, of the manifestation of such a defect during the Limited Warranty Period. Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials functionally equivalent to new in performance and reliability. To the extent consistent with local law, (a) HP Hardware Products presented for repair may be replaced by refurbished HP Hardware Products of the same type rather than being repaired; (b) refurbished parts may be used to repair HP Hardware Products; and (c) replaced or repaired HP Hardware Products will be functionally equivalent in performance and reliability to original products that have been discontinued. Unless otherwise expressly required by local law, if these replaced or repaired HP Hardware Products or parts manifest a defect in materials or workmanship (1) during the ninety (90) days following their repair and/or replacement, or (2) during the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, HP warrants that it will again repair or replace these HP Hardware Products or parts. Can you confirm this? Or escalate this issue to proper support teams, so that I can get clarification? Or provide contact detail of the person who can clarify this? Thanks Again for your help
1 REPLY 1
08-16-2020 06:41 AM
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