• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-12-2023 11:23 AM - edited ‎04-12-2023 11:25 AM

HP Recommended
Product: HP ENVY Notebook - 13-d008na (ENERGY STAR)

The original M2 SATA SSD drive (a Samsung 256GB part) is warning of imminent failure when the system boots up. I've replaced it with a Western Digital Green SATA SSD 480GB part. I've successfully installed Windows 10 from a recovery USB and installed a few apps. BUT the system is now often unresponsive for around 30 seconds (maybe more), with Windows Task Manager showing 100% disk, despite nothing much being demanded.

 

I've updated the firmware on the WD SSD but this hasn't helped.

 

Any ideas how I can fix the unresponsive behaviour or is the WD SSD unsuitable as a system drive?

Category:
3 REPLIES 3

‎04-12-2023 12:18 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to install newer versions of the Intel chipset installation utility and the Intel Rapid storage driver and see if that helps.  Restart the PC after installing the drivers.

 

Chipset:

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101370.exe 

 

IRST:

 

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104124.exe 

 

I don't see any reason why the WD green SSD shouldn't work fine in your notebook.

 

Personally, I would have gone with the WD Blue SA510 for its better performance, but that is water under the bridge.

 

WD Blue SA510 500GB M.2 SATA SSD with up to 560MB/s read speed : Amazon.co.uk: Computers & Accessori...

1 person found this reply helpful
Was this reply helpful? Yes No

‎04-16-2023 07:17 AM

HP Recommended

Thanks for your suggestions Paul_Tikkanen. Unfortunately installing the newer drivers didn't resolve the issue. I've also tried updating the driver for the SATA AHCI controller but again no improvement.

The computer is 7 years old now so I will write it off and replace it!

Was this reply helpful? Yes No

‎04-16-2023 07:20 AM

HP Recommended

You're very welcome.

 

Sorry, that updating the drivers didn't help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.