• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎06-15-2026 04:48 AM

HP Recommended

I recently obtained two HP ZBook Firefly 14 inch G8 (model #6H2B6AV) that have Windows 8 stickers on them so pretty old.  They did not include the AC adapters.  I'm not having any luck so far finding the correct one.  I've purchased a used one from eBay and a new one from Amazon, however both of the tips that plug into the laptop are too small.  

 

I've also read the maintenance and service guide but the part numbers referenced appear to be for the same type I've already tried that's too small.  The tip in the one I bought from Amazon says "4.5mm*3.0mm" (blue tip).

 

Can anyone point me in the right direction?  Thanks!

Category:
Reply
1 REPLY 1

‎06-15-2026 06:50 AM

HP Recommended

The 6H2B6AV product number you posted does not provide a complete parts list.

 

HP PartSurfer

 

I suggest that you enter the PC's serial number at the link below and see if it provides the part number for the A/C adapter. 

 

HP PartSurfer

 

I don't know why there would be Windows 8 stickers on the PCs..


They wouldn't be able to even run W8 or W8.1 with the hardware they came with.

 

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.