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‎02-06-2022 05:31 AM - last edited on ‎02-06-2022 10:15 AM by Retired

HP Recommended
Product: HP Spectre x360 - 15-ch011dx
Operating System: Microsoft Windows 11

Looking for a replacement back panel for my HP Spectre x360. The panel has worked its way past the screw that holds it down and the snaps no longer hold it down. Past the warranty. Thank you!

Category:
7 REPLIES 7

‎02-07-2022 02:06 AM

HP Recommended

@gakker

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are looking for a replacement back panel for the HP Spectre Notebook.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

For any hardware issue or repair please click on the link Phone Assist Worldwide 

 

You can also visit the HP Parts surfer link for more information. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎02-07-2022 08:13 AM

HP Recommended

What do you mean by back panel?

 

The Display panel that attaches to the hinges or the base enclosure?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-07-2022 09:01 AM

HP Recommended

Hi@erico

 

Thank you for responding, I appreciate your time and effort.

 

It could be the Display panel that attaches to the base enclosure is back panel. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

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‎02-08-2022 01:36 PM

HP Recommended
  • Base enclosure. Thank you!
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‎02-08-2022 03:12 PM - edited ‎02-08-2022 03:15 PM

HP Recommended
@gakker wrote:
  • Base enclosure. Thank you!

 

You're welcome.

Thanks for the clarification.

 

Here are some online vendors. The prices are all over the place.

https://www.google.com/search?channel=tus5&client=firefox-b-1-d&q=HP+L15591-001


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-09-2022 04:50 AM

HP Recommended

Thank you! I will check them out.

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‎03-21-2022 02:24 PM

HP Recommended

Reached out to find a replacement back panel. Ended up going to the Bust Buy Geek Squad. Come to find out the problem with the back panel was that battery was ballooning in my Spectra 360. How would I know this could be a problem? Was there a danger of fire or something? Been a vol. firefighter for 48 years. Scary! The laptop is out of the warranty period so I set up a repair ticket to find out where I could find a battery. HP contacted me, but closed the Case# in a matter of minutes. Sorry...I don't sit by the computer waiting for something to come. HP Support isn't very high on my list. Went to a 3rd party for a replacement. Not much to loose.

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