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‎07-30-2017 03:23 PM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have an HP Pavilion x360 13-a012cl, and I need to replace the battery as it's not holding a charge. I haven't been able to find a reliable website to purchase a battery from. Any help on this front would be appreciated. I'd also like a product number if anyone has it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2017 03:35 PM

HP Recommended

Hi,

 

It is not avaibale at HP Partstore now

 

            http://partsurfer.hp.com/Search.aspx?searchText=G6S96UA

 

Please try

 

         https://www.amazon.com/761230-005-BATTERY-NP03043XL-PR0-LI-ION-PAVILION/dp/B01EXAJ684

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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4 REPLIES 4

‎07-30-2017 03:35 PM

HP Recommended

Hi,

 

It is not avaibale at HP Partstore now

 

            http://partsurfer.hp.com/Search.aspx?searchText=G6S96UA

 

Please try

 

         https://www.amazon.com/761230-005-BATTERY-NP03043XL-PR0-LI-ION-PAVILION/dp/B01EXAJ684

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-30-2017 04:31 PM

HP Recommended

Thanks for your reply. How do I know that battery is compatible?

 

Is that the product number I need?

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‎07-30-2017 05:20 PM - edited ‎07-31-2017 09:54 AM

HP Recommended

[deleted]

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‎07-31-2017 10:01 AM - edited ‎07-31-2017 10:35 AM

HP Recommended
@banhien wrote:

 

Please try 

         https://www.amazon.com/761230-005-BATTERY-NP03043XL-PR0-LI-ION-PAVILION/dp/B01EXAJ684

 

So I finally got the back of my computer open and the product number of the battery is 760944-421. That matches with the picture of the listing but not any of the texual infomation. I'm concerned that might not be the right battery.

 

EDIT:

 

Okay, so now that I'm look at this I see 761230-005 is the number where it says "please replace with spare" on the battery. Though, I'm confused. Why would the replacement number be different that the original battery number?

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