Replacement Battery OMEN Pro 15

[pamelachavez]

Hello!

My Battery for my OMEN Pro 15 doesn't work anymore, its always drained and I always have to be connected to the Electricity. I want to change the Battery but there are no Replacement parts to buy on the HP site. I live in Austria. 

The Product number is L9U78AA##ABA, My Serial number is [Personal Information Removed]. 

I hope someone can help me! Thank you

[praveen196]

@pamelachavez Welcome to HP Community!

I understand that you are looking for a replacement battery 

Part Number :

778978-006

Part Description :4C BATTERY 58WHr 3.82Ah LI RR

I would suggest you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!