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‎05-31-2024 04:40 PM

HP Recommended

Hello, 

I had to replace the SSD in my HP PAVILLION MODEL-14BK0XX.  At the same time I replaced the battery. The repair tech did not have a new one but said he had one that still had lots of life left. I installed the used battery and now no battery power at all but It shows the battery is 100% charged. I did a battery report and it looks ok but shows the battery is  "suspended"    Checked all power settings and they seem ok.

Any thoughts what is wrong would be appreciated.

Robdoy

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