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HP ENVY x360 - 15-cn0001ne
Microsoft Windows 11

Where do I find the battery model for my laptop. I need to replace it, but I am given multiple options, and not sure which one is the right one.

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I tried the provided link, and it unfortunately does not give me any information about the battery. However, I was able to find a battery device ID using the HP diagnostic tool. Is LK03052XL a battery ID?

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Go here and put in your serial number and look for "battery"

https://partsurfer.hp.com/partsurfer

 

unless I am mistaken it will be L09281-855 

and you can google for L09281-855 and get that exact one or any approved equivalent that is HP

Get one that comes with a kit of tools.  Depending on your location, AliExpress may be closer.

 

You may want to run a Battery Report to verify your new one is genuine or to see what your current battery is doing.

Please run the battery report and post  the summery
you run the battery report by bringing up the administrator command windows "cmd" and running powercfg/batteryreport as shown below

After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html

 


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HP Recommended

I tried the provided link, and it unfortunately does not give me any information about the battery. However, I was able to find a battery device ID using the HP diagnostic tool. Is LK03052XL a battery ID?

HP Recommended

yes, that is an extra capacity battery and is "general purpose" for many x360 laptops.

Looking at this google search it seems LK03052  is the same as L09281-855

 

AliExpress has that XL ones but it does not come with any tools

https://www.aliexpress.us/w/wholesale-LK03052xl.html?spm=a2g0o.home.search.0

the picture at AliExpress shows HP part number 916368-421

which seems to be the same as L09281-855 as  shown here

 

Any of those work. You may want to call a local number to find where to get it

hp worldwide contact https://www.hp.com/us-en/contact-hp/ww-contact-us.html


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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problem please mark this as a solution so others can find it
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