• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-17-2024 02:59 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U3AV)

The built-in keyboard hp envy x360 convert 15-es0000 has become damaged. Some of the keys don't work quite right. I want to buy a replacement keyboard which I want to install myself. I've searched the HP Parts store, but I can't find the part number for the replacement keyboard, only for the entire laptop. Could you help me locate the part I need?

Category:
1 REPLY 1

‎07-17-2024 05:23 AM - edited ‎07-17-2024 05:25 AM

HP Recommended

Go to the below site and enter your serial number
https://partsurfer.hp.com

I am guessing the part number is 

M45474-DB1
TOP COVER WITH KEYBOARD NSV BL EN/FR CAN

 

M45474-DB1 is not available at the parts store but there is a picture of it here

https://partsurfer.hp.com/?searchtext=M45474-DB1

 

This part generally cost more than a used 15-es000

 

There is a disassembly video click here

just the keyboard itself on ebay

 

--------------

 

Laptop keys can be replaced. Some models are more difficult than others. Usually it is easier to replace a key or two than the keyboard.

There are a number of companies

https://www.laptop-keys.com/

https://www.google.com/search?q=ebay+replace+key+on+hp+laptop

https://www.laptopkeyreplacements.com

https://laptopkey.com/

 

 check this out

https://laptopkey.com/hp-envy-x360-15-es-silver-laptop-keyboard-keys/

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.