Replacement Keycap for 14-ek0xxx

[GregFH]

While cleaning the keyboard on my HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 (54B26AV), one of the keycaps popped off, and I think the little hooks under the keycap broke off.

I've been looking for a replacement on these "ReplaceYourKeyCaps" websites, but NONE of them have anything for 14-ek or 52B26AV or 67W83UAR#ABA.  What gives? 27 different types and none of them match my laptop. 

Where can I order a keycap?  Which model should I enter to get a compatible keycap?  OR, is it not possible to replace a single keycap?  Am I screwed and have to have the entire keyboard replaced?

Thanks for any help!

key mechanismunderside of broken keycap

[VikramTheGreat]

Hi @GregFH,

Welcome to the HP support community.

I understand you are having trouble with the key that popped off your PC keyboard while cleaning it. Please note that individual keys are not replaceable in such cases; the entire keyboard needs to be replaced.
 

If your device is still under warranty, we can check the available repair options for you. However, if the warranty has expired, the keyboard replacement or repair will be chargeable.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support