Replacement Laptop Battery Issue

bristow202 · ‎03-04-2019

Hi, I recently bought a laptop battery from Amazon. It says on the battery Type V104/HSTNN-DB6J/HSTNN-LB6K (there are other model numbers too) there is also a sticker with a bar code showing this text below, QBEK00576KP.
The laptop I am using is a HP Pavilion 15 notebook.
The issue I have, is I connect the battery to my laptop and turn it on without the power cord plugged in. But all I get is a black screen with the power button and caps lock lights showing continuously, the same thing happens when I try to boot with the power cord plugged in.
I have followed all advice I can find on Google, like doing a hard reset and the laptop does boot up immediately after, but when I try again after a few minuets, back to the original problem, the laptop won't boot.
The only way I can get the laptop to boot consistently is by removing the battery and just using the power cord. So defeating the object of getting a new battery in the first place.
So I wonder if you have encountered this problem before, and can help me with a solution?

erico · ‎03-04-2019

You may have purchased an incompatible or non-working battery.

Did you purchase a battery that is guaranteed to be compatible that also has a one year warranty?

You have not identified your notebook with the complete product name or product number. That always helps.

Think of it like this. You go to an auto parts store and yo tell the clerk you need a battery for your car. he asks you what kind of car you have and you say "I have a Chevrolet". He gives you a blank stare and asks you for more information.

Look at the bottom of the notebook in the tiny lettering fr the ProdID.

Post it here in your next response.

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bristow202 · ‎03-04-2019

Hi thanks for the quick reply. I do apologise that I didn't give you all the relevant information.

Okay so I have Identified a number written inside the battery compartment:

PCID 0974120000405F00000620180

Also I have been into system information and have the System SKU LOE38EA#ABU

This is all the infomation written on the battery: Type V104/HSTNN-DB6J/HSTNN-LB6K/HSTNN-DB6I/HSTNN-DB6K/TPN-Q139/TPN-Q140/TPN-Q141/TPN-Q142/756479-421

Rechargeable Li-ion Battery Model BT04 Rating 14.8V 2200mAh

I hope this is of use?

Thanks again for your help.

erico · ‎03-04-2019

I suggest that you contact the seller and Amazon and tell them you have received a DOA battery. Get your money back.

There are inexpensive replacement batteries for your notebook. See the link below.

https://www.nextdaypower.com/hp-pavilion-15-p264na-4-cell-replacement-battery-moreinfo.html

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

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