Replacement Laptop Battery

[DonSilva]

Hey Peeps

I have a HP Pavillion Gaming 15 - ak002na

a little while ago the I noticed the laptop was struggling to hold its charge, until it got to the point where it will no longer power on without being plugged in to the charger, and then once the charger is disconnected, it will suddenly power off.

essentially my laptop has become a desktop.

I assume its a battery issue, however I'm struggling to find a replacement battery.

The Battery Part number is: 800010-421
there is also a sticker on the battery saying 
Replace with HP Spare: 800050-001

neither of which i can find on the HP Spare parts store.

was hoping someone could guide me on where I could find this battery, or a suitable replacement option

[praveen196]

@DonSilva Welcome to HP Community!

I understand that you are looking the replacement battery.

The HP Spare: 800050-001 is correct. If you are unable to find the part in HPstore, you can purchase it from online shopping.

Please click the below link to order the part.

https://www.laptopbatteryexpress.com/HP-800050-001-Battery-p/hp-ki04-800050.htm

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[DonSilva]

Anything recommended that I can purchase in England, don't really want to have yo ship from America

[praveen196]

@DonSilva

In that case, contact local stores and check.

Or you can contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!