• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Microsoft Windows 10 (64-bit)

Hi there, I'm new to posting on this community - only done it once before a while back.  I'm looking for a genuine HP battery replacement for my sons HP 15-BS032 NA laptop model 3168 NGW.

the battery type is  HP 919701-850 14.6 V DC 2,750 ma.

it is an absolute mine field trying to determine whether the battery is a reliable one and genuine or not,  any help to locate or a weblink would be appreciated

kind regards

 

Mark

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @MBR-1 

 

The original HP batteries have the HP logo, for example type in google 919701-850 + Uk + Original  to find an original

 

1.jpg

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @MBR-1 

 

The original HP batteries have the HP logo, for example type in google 919701-850 + Uk + Original  to find an original

 

1.jpg

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

Hi Resistencia, thank you for the information I followed your instructions but I think the website that I tried must be a fake website, it came up on the search as OK however, my son still hasn't received his replacement battery  which I ordered on the 7th March. so I will try another . for anyone else wanting to purchase a replacement battery please avoid the following 2 sites as they seem to be linked. I purchased the battery from "shopping-battery.co.uk" but I received the invoice  from "replacement batteries.co.uk" 

HP Recommended

Hi @MBR-1 

 

Thank you for the information

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.