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HP Pavilion - 15t-cs300 CTO

Hello Community.  I have an HP Pavilion 15t-cs300CTO laptop.  When I boot, I get message that battery performance is degraded.   I've also noticed that it does not hold a battery charge as long as original.  I think I need to replace battery - laptop is 3 years old.  Can you advise on what battery to purchase and where to purchase?  Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

When I enter your notebook's model information in the HP Partsurfer website, I get 3 different product numbers.

 

HP PartSurfer

 

All 3 product numbers use the same battery.

 

L11119-855
Assembly-battery 3C 41W 3.6A LI HT030

 

You can order a new battery directly from HP at the link below.

 

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

 

Below is the link to the service manual, where you can find the battery removal and replacement procedure.

 

Maintenance and Service Guide HP Pavilion 15 Laptop PC

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

When I enter your notebook's model information in the HP Partsurfer website, I get 3 different product numbers.

 

HP PartSurfer

 

All 3 product numbers use the same battery.

 

L11119-855
Assembly-battery 3C 41W 3.6A LI HT030

 

You can order a new battery directly from HP at the link below.

 

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

 

Below is the link to the service manual, where you can find the battery removal and replacement procedure.

 

Maintenance and Service Guide HP Pavilion 15 Laptop PC

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