• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-27-2020 03:20 PM

HP Recommended
Product: HP Spectre x360 - 13-w023dx
Operating System: Microsoft Windows 10 (64-bit)

A few days ago my battery stopped working and I'm wondering how to replace it.  According to the website, my product is an HP Spectre x360 - 13-w023dx, but my computer says it's an HP Spectre x360 Convertible 13-w0XX.  I've tried to find a replacement battery through the parts finder, but I can't find it.  Where is it?  Also, if I find a new battery, how do I install it?  Thank you!

2 people had the same question
4 REPLIES 4

‎07-27-2020 06:01 PM

HP Recommended

@happycamper4000 

 

Your machine is an HP Spectre x360 - 13-w023dx, its specs w0xx is for the series.

 

   https://support.hp.com/us-en/product/HP-Spectre-x360-Convertible-PC-series/12499178/model/13443279/d...

 

  It uses  3-cell, 57.8 Wh Li-ion battery part # 859356-855 which is available from HP Part Store:

 

             https://partsurfer.hp.com/Search.aspx?searchText=859356-855

 

You can also use part # to buy from

 

           https://www.newegg.com/p/16J-006B-13P53

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-27-2020 06:31 PM - edited ‎07-27-2020 06:32 PM

HP Recommended

@banhien Thank you so much!  Once I get the part, is there some online guide for replacing the battery?

Was this reply helpful? Yes No

‎07-27-2020 06:41 PM

HP Recommended

@happycamper4000 

 

I don't know there is any video out there, you can use the following manual (page 26):

              http://h10032.www1.hp.com/ctg/Manual/c05357578.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎06-07-2023 05:49 AM

HP Recommended

Hi,

HP Parts Store

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.