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- Replacement battery not available? 917724-855

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10-26-2019 05:57 PM
Product: HP Pavilion Power 15-CB032NS
Operating System: Microsoft Windows 10 (64-bit)
I just upgraded my laptop and just found that the battery pack of my model is slightly inflated in two of the cells. The model is SR04XL (Primary 4-cell Battery Pack and 70 wh)(HP part number 917678-1B1) and the replace number is 917724-855. I looked up the part to buy a new one and replace it but I can't find it on the Hp part store.
1 REPLY 1
10-26-2019 11:59 PM
Normally HP does not keep general parts very long. Please try
https://www.amazon.com/BattpitTM-Notebook-Battery-Replacement-917724-855/dp/B07H4ZXKZR
Regards.
BH
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