Replacement battery not detected at boot and Windows level for HP Envy x360 Convertible 15-cn0001ne

[thebzone]

As my original battery for my laptop showed bulging, requested for a replacement battery from Authorized HP service center.

Replacement Battery was not getting detected or charged by the laptop. The service center tried with another batch after few weeks of ordering, faced same issue.

I was still using my old bulged battery even though battery backup was less. Prior to receiving the third battery, the original battery got exhausted.

Third battery came last week and still battery is not getting detected.

Raised ticket with HP as suggested by Service center and HP support collected some information after running some utilities, and later asked me to replace motherboard at service center and try my luck if it helps. 

Unfortunately, there is no HP care pack available for my laptop model from HP anymore and hence my laptop is not under warranty, even though I want to have.

Service center do not have spare mother board to do a trial check and only option is to purchase the motherboard and then try out, which could end up in wastage of money. HP support as of now do not have any concrete confirmation that motherboard is faulty.

Even though HP support asked to try by replacing the motherboard, my old exhausted battery is still getting detected by the system at boot as well as Windows level.

This clearly shows that motherboard is fine and detection is not happening only for new batteries.

Note: Battery driver uninstallation method already tried and did not help.

Please share solution if you have come across similar situation and got it rectified.

New Battery Not Detected:

New Battery Not Detected  

Old Battery Still Detected:

Old Battery Detected

[Nirvana_95]

Hi @thebzone

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing battery-related issues on your system. Do not worry, we are here to fix it.

• May I know from when are you facing this issue?
• Did you make any hardware or software-related changes to it?
• Are you able to boot into Windows when you plug in the AC adapter?

As you mentioned the battery is not getting detected on your laptop.

Try updating the BIOS and chipset driver on your PC using HP support assistant.

Refer to this article to know more information about using HP support assistant.

Try the steps recommended below:

Resetting the defaults in the BIOS returns the BIOS to the factory settings that your notebook was shipped with.
To reset the BIOS defaults, follow the steps below.
Press the power button to turn on the notebook and repeatedly press f10 to enter the BIOS setup.
Navigate through the BIOS and select the option to restore the BIOS defaults. The option will be called Restore Defaults or Setup Defaults, or something similar.
Confirm that you want to restore the BIOS defaults, and then select the option to save and exit the BIOS setup.

Also, Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "battery not detected" message on the Battery icon

Refer to this article to further troubleshoot battery issues with your PC.

Also, try running a battery test on your PC using HP support assistant.

Refer to this article to know more information about using HP support assistant.

If the issue still persists refer to this article to further troubleshoot the battery not detected error message on your PC.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[thebzone]

Tried all the above methods already. Still no luck in getting the battery detected. 

[thebzone]

• May I know from when are you facing this issue? Since April 4th 2022, when I tried the new replacement battery from HP. 
• Did you make any hardware or software-related changes to it? No changes were made except the battery replacement. If I put the old OEM battery, it still gets detected. Detection only for new batteries only. 
• Are you able to boot into Windows when you plug in the AC adapter? Yes, I can boot into windows. 

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[thebzone]

Thank you for suggesting possible smart chip issue in battery which I also suspect and told them from the beginning. But it is something service center cannot do checking.

They consulted with HP technical team and again, they are insisting on replacing motherboard, without providing  any reason for such a diagnostic.

Service center keeps on reminding me to approve the quote and when I ask the reason for replacement, I do not get any reason. They will say they will call back, but never does.