Replacement of the battery MB04XL

[gvlad29]

After the replacement of the battery, my notebook doesn't show the percentage of the charging. However, it works without the connection with ac adapter. Moreover, I can not turn it on using only battery. So, I have to connect the ac adapter. What is the issue?

Old battery is the same and it works fine...

[gvlad29]

I've tried to use UEFI Hardware Diagnostic from BIOS. No information of the battery and infinite temprature (nearly 50000 celcium)

[The_Fossette]

@gvlad29,

Welcome to the HP Support Community!

• Did you purchase the battery from HP?
• What is the battery part number?

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98125.exe

Follow the steps in the below article to update the BIOS.

https://support.hp.com/in-en/document/c00042629

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[gvlad29]

I have done but nothing changed. The battery is the same and I have bought it in retailer shop

[The_Fossette]

@gvlad29,

Yes, it looks like the battery is not compatible with the computer. I recommend you check the part number on the original battery and the battery you have purchased to make sure it is the same.

Cheers!

[gvlad29]

.

[gvlad29]

Maybe you did not understand me? The problem do not disappear! Should I return the accumulator to the shop because of defect? 

[The_Fossette · Accepted solution]

@gvlad29,

Yes, contact the retailer and return the battery and contact support and they will assist you in ordering the battery for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!