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‎03-31-2024 07:49 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an old Ryzen 3 HP Laptop 15-db0xxx, AMD Ryzen 3 2200U with Radeon Vega Mobile Gfx, Laptop-HTNQGN8, Board: L20666-xx1 and Battery:L11119-855. The computer still 'works' but there are some system issues that most likely require a replacement board and the battery is starting to swell so it is in need of a new battery.

 

How can I go about purchasing these replacement items? Thank you.

1 REPLY 1

‎04-03-2024 09:27 AM

HP Recommended

Hi @Firemedtech,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair or replacement parts.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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