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Kulasian
New member
2 1 0 0
Message 1 of 4
737
Flag Post

Solved!

Replacement touchpad button

HP Recommended
Elitebook 2540p
Microsoft Windows 10 (64-bit)
I wanted to buy touch pad buttons but i received this:

598801-001 This part is restricted and not available for purchase.
Upper CPU cover (chassis top) with fingerprint reader - Includes fingerprint reader board with cable, TouchPad board with cable, TouchPad button board with cable, and TouchPad bracket

I only need the buttons because the rubber parts fell off, would you be able to help me on this?
1 ACCEPTED SOLUTION

Accepted Solutions
chao33
Level 3
Level 3
20 8 3 4
Message 3 of 4
Flag Post
HP Recommended

Dear customer,

 

The part you want to replace is not customer self-repairable part. Thus, please call the local ASP (Authorized Service Partner) who repairs HP laptops and tell them the part you want to replace. They will fix it for you with a certain price.

 

Hope it helps. Thanks for choosing HP laptop.

chao33.

I am a hp employee.

View solution in original post

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3 REPLIES 3
Jolly_Rogers
Level 7
Level 7
653 40 57 14
Message 2 of 4
Flag Post
HP Recommended

Hi Kulasian,

 

Depending on the country, not every part will be orderable by the customer. In certain countries, we might not have the required certifications etc. to import these parts, which could be the reason for the below message.

 

You might want to take your notebook to an authorized HP repair center who can fix the issue on your notebook.

 

 

Although I am an HP Employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
Was this reply helpful? Yes No
chao33
Level 3
Level 3
20 8 3 4
Message 3 of 4
Flag Post
HP Recommended

Dear customer,

 

The part you want to replace is not customer self-repairable part. Thus, please call the local ASP (Authorized Service Partner) who repairs HP laptops and tell them the part you want to replace. They will fix it for you with a certain price.

 

Hope it helps. Thanks for choosing HP laptop.

chao33.

I am a hp employee.
Was this reply helpful? Yes No
Kulasian
Author
New member
2 1 0 0
Message 4 of 4
Flag Post
HP Recommended
Thank you for the reply.
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