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‎02-19-2019 10:43 AM

HP Recommended
Product: HP Stream

Hi:  I bought an HP Stream in Dec 2015 for my Mom.  She never used it.   I inherited it and it boots up, but a message comes up on a blue screen advising Primary (Internal) Battery is low - Error 601.  I guess it's from sitting dormant for 3 years LOL.

 

The existing batteries do not hold a charge, can only use laptop when it's plugged in.

 

How can I replace the internal battery?

 

How can I replace the battery so it can be used without being plugged in?

Thanks 🙂

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2 REPLIES 2

‎02-19-2019 11:51 AM

HP Recommended

@Nana128 

 

Please help ! What is your HP Stream  ?  Please use the following instructions to find out the model/product of your machine:


        https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎02-19-2019 12:08 PM

HP Recommended

The HP Stream model is 13-c110nr

 

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