Replacing OLED Display Cable HP Envy x360

[kyle_orth]

I have an Envy x360 2-in-1 15-fe0053dx, and the screen started having issues where it went black at certain screen angles or when I pressed down next to the mousepad. Recently it got worse, where the screen only displayed if I held the laptop a specific way. I bought a replacement cable, but could not pull the screen off of the display panel (both blue tabs for the adhesive broke).

Surprisingly, there were some loose parts of the hinge connection on that side that were likely pressing on the cable weird. When I reconnected everything, (without replacing the cable, since I couldn’t get the screen off), the display is now working. 
my question is: is this a temporary fix, or should I still try to replace the cable? If so, how do I go about removing the OLED screen without the blue tabs? I tried to slowly work plastic chips further and further down, but it was slow going and felt pretty risky. Any advice? Thank you!

[VikramTheGreat · Accepted solution]

Hi @kyle_orth,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the detailed explanation, we really appreciate the effort you’ve put into diagnosing the issue on your HP ENVY x360 2-in-1 15-fe0053dx.

From what you described:

• Display issues changing with screen angle  
• Sensitivity near the hinge/palm rest area  
• Loose hinge components affecting the cable 

👉 This strongly indicates a display cable (eDP cable) or hinge pressure issue

Since the display is working again after reseating:

• It is most likely a temporary fix 
• The root cause (cable stress or hinge pressure) may still be present 
• Over time, the issue can return or worsen  

About replacing the cable / opening the display

For OLED panels especially:

• The screen is very delicate and tightly bonded with adhesive 
• Removing it without proper tools (heat pads, suction tools, precision tools) is high risk 

Since:

• The adhesive tabs are already broken 
• You experienced resistance while trying to remove it 

👉 Continuing to open it manually can:

• Crack the OLED panel 
• Damage internal layers 
• Affect touch functionality (if applicable) 

At this stage, the best and safest option is:

👉 Please visit an HP Authorized Service Center

They will:

• Safely open the display using proper tools 
• Inspect: 
  • Display cable routing 
  • Hinge alignment 
• Replace the cable or hinge components if required 

To contact HP Authorized Store, click here:  HP® Service Center Locator - United States | HP® Support.

Please feel free to contact us here anytime you need any further assistance.
 

Have a great day!