• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-19-2025 12:16 PM

HP Recommended

Hi:

 

Unfortunately, I can't find the HP AMD graphics driver used for the 15-nXXX notebooks with the Intel/AMD switchable graphics.

 

The only driver I could find was this one and if you explore the contents of the driver information file, it has several listings of the PCI\VEN_1002&DEV_6660 part but not the 2164103C part.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71870.exe

Was this reply helpful? Yes No

‎09-19-2025 12:22 PM

HP Recommended

I will try it.
Thank you very much!

Was this reply helpful? Yes No

‎09-19-2025 12:29 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎10-14-2025 02:40 AM

HP Recommended

Good morning from Greece!

The adapter finally arrived. I've ordered the SPS 710661-001card but they've sent me a SPS 784650-005 card.
Wi-Fi worked perfectly.  On the contrary Bluetooth gave me trouble. Unknown device in device manager, this device cannot start (code 10), device needs further installation e.t.c.
In order to make it work i covered two pins (20 & 51) with tape and the driver finally got fully installed and now Bluetooth works perfectly also!

I really appreciate your help!

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.